Install the Modem

U.S. Robotics SureConnect ADSL Utility

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Reconfiguring your ADSL Settings

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ADSL Standards and Protocols

USRobotics Corporation Limited Warranty

Regulatory Information


USRobotics SureConnect

ADSL USB Modem User Guide


Windows 98, 2000, Me, and XP

Regulatory Information

Manufacturer's Declarations of Conformity

FCC Declaration of Conformity

We declare under our sole responsibility that the USRobotics SureConnect ADSL USB Modem to which this declaration relates, is in conformity with the following standards or other normative documents:

ANSI C63.4-1992 Methods of measurement
Federal Communications Commission 47 CFR Part 15, subpart B
1) 15.107 (e) Class B Conducted Limits
2) 15.109 (g) Class B Radiated Emissions Limits

FCC Class B Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

this device may not cause harmful electromagnetic interference, and

this device must accept any interference received including interference that may cause undesired operations.

Radio and Television Interference
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates and uses radio frequency energy and, if not installed and used in accordance with the instructions, may cause interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna or cable input device.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

The user may find the following information prepared by the Federal Communications Commission helpful:

Telephone Interference Bulletin.
This document is available on the Internet through the FCC Consumer Information Bureau Home Page at Under Consumer Information Directory>Telephone>Miscellaneous Telephone Information, select Interference to Telephones.

Caution: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.
In order to maintain compliance with the limits of a Class B digital device, USRobotics requires that you use a quality interface cable when connecting to this device. Suggested cable type is 90-ohm USB cable for the USB port, and standard telephone cable for the RJ-11 port, 26AWG.

UL Listing/C-UL Listing
This information technology equipment is UL Listed and C-UL Listed for both the US and Canadian markets respectively.

FCC Part 68 Registration
This equipment complies with Part 68 of the FCC rules. This unit bears a label, which contains the FCC registration number and ringer equivalence number (REN). If requested, this information must be provided to the telephone company.

This equipment uses the following standard jack types for network connection: RJ11-6.
This equipment contains an FCC compliant modular jack. It is designed to be connected to the telephone network or premises wiring using compatible modular plugs and cabling which comply with the requirements of FCC Part 68 rules.

In the unlikely event that this equipment causes harm to the telephone network, the telephone company can temporarily disconnect your service. The telephone company will try to warn you in advance of any such disconnection, but if advance notice isn't practical, it may disconnect the service first and notify you as soon as possible afterwards. In the event such as disconnection is deemed necessary, you will be advised of your right to file a complaint with the FCC.

From time to time, the telephone company may make changes in its facilities, equipment, or operations, which could affect the operation of this equipment. If this occurs, the telephone company is required to provide you with advance notices so you can make the modifications necessary to maintain uninterrupted service.

If you experience difficulties, check your connection and software configurations.
There are no user repairs that can be done on the unit.

For Canadian Modem Users
Utilisateurs de modems au Canada
Industry Canada (IC)

This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the interference-causing equipment standard entitled Digital Apparatus, ICES-003 of Industry Canada.

Le présent appareil numérique n'émet pas de bruits radio-électriques dépassant les limites applicables aux appareils numériques de la classe B prescrites dens le Règlement sur le brouillage radioélectrique édicté par l'Industrie. NMB-003

AVIS : Le nombre équivalent de sonneries (REN) affecté à chaque terminal indique le nombre maximal de terminaux qui peuvent être branchés à une interface téléphonique. L'équipement terminal d'une interface peut comporter toute combinaison d'appareils, à la condition unique que le nombre équivalent total des sonneries de tous les appareils ne dépasse pas 5. Le nombre équivalent des sonneries se trouve sur la base du modem.

AVIS : L'étiquette d'Industrie Canada (IC) permet d'identifier le matériel homologué. Cette homologation signifie que le matériel est conforme à certaines normes de protection, d'exploitation et de sécurité des réseaux de télécommunications, comme le prescrivent les documents qui portent sur les exigences techniques relatives à l'équipement terminal. Cependant, le Ministère ne garantit pas que l'appareil fonctionnera à la satisfaction de l'utilisateur.

Avant d'installer ce matériel, l'utilisateur doit s'assurer qu'il est permis de le raccorder aux installations de l'entreprise locale de télécommunication. Le matériel doit également être installé selon une méthode de raccordement autorisée. Dans certains cas, le câblage intérieur de la compagnie étant associé à une ligne individuelle, le service individuel peut être étendu au moyen d'un connecteur certifié (rallonge téléphonique). L'abonné ne doit pas oublier que la conformité aux conditions susmentionnées n'empêchera peut-être pas la dégradation du service dans certains cas. À l'heure actuelle, les compagnies de téléphone n'autorisent pas les utilisateurs à raccorder leur appareil au jack sauf dans des circonstances précises énoncées dans les contrats et tarifs de ces compagnies.

Les réparations de matériel homologué doivent être coordonnées par un représentant désigné par le fournisseur. L'entreprise de télécommunications peut demander à l'utilisateur de débrancher un appareil à la suite de réparations ou de modifications effectuées par l'utilisateur ou à cause d'un mauvais fonctionnement de l'appareil.

AVIS : L’étiquette d’Industrie Canada identifie le matériel homologué. Cette étiquette certifie que le matériel est conforme aux normes de protection, d’exploitation et de sécurité des réseaux de télécommunications, comme le prescrivent les documents concernant les exigences techniques relatives au matériel terminal. Le Ministère n’assure toutefois pas que le matériel fonctionnera à la satisfaction de l’utilisateur.Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le raccorder aux installations de l’entreprise locale de télécommunication. Le matériel doit également être installé en suivant une méthode acceptée de raccordement. L’abonné ne doit pas oublier qu’il est possible que la conformité aux conditions énoncées ci-dessus n’empêche pas la dégradation du service dans certaines situations.Les réparations de matériel homologué doivent être coordonnées par un représentant désigné par le fournisseur. L’entreprise de télécommunications peut demander à l’utilisateur de débrancher un appareil à la suite de réparations ou de modifications effectuées par l’utilisateur ou à cause de mauvais fonctionnement.Canadian Modem Users, your warranty and repair centre is:

Unit - 100
13751 Mayfield
Richmond, B.C. Canada V6V 2G9

CE Declaration of Conformity
We, USRobotics Corporation of 935 National Parkway, Schaumburg, Illinois, 60173-5157, USA, declare under our sole responsibility that the U.S. Robotics SureConnect ADSL USB Modem, to which this declaration relates, is in conformity with the following standards and/or other normative documents.

EN 60950: 1992 Incl Amdt 1-4
EN 55022: 1998
EN 55024: 1998

We hereby declare that the above named product is in conformity with the essential requirements and other relevant provisions of Directive 1999/5/EC.

The conformity assessment procedure referred to in Article 10(3) and detailed in Annex II of Directive 1999/5/EC has been followed.

Manufacturer’s Disclaimer Statement
The information in this document is subject to change without notice and does not represent a commitment on the part of the vendor. No warranty or representation, either expressed or implied, is made with respect to the quality, accuracy or fitness for any particular purpose of this document. The manufacturer reserves the right to make changes to the content of this document and/or the products associated with it at any time without obligation to notify any person or organization of such changes. In no event will the manufacturer be liable for direct, indirect, special, incidental or consequential damages arising out of the use or inability to use this product or documentation, even if advised of the possibility of such damages. This document contains materials protected by copyright. All rights are reserved. No part of this manual may be reproduced or transmitted in any form, by any means or for any purpose without expressed written consent of its authors. Product names appearing in this document are mentioned for identification purchases only. All trademarks, product names or brand names appearing in this document are registered property of their respective owners.

Product Specifications for ADSL USB Modem:

Standard Conformance

Basic ADSL: ANSI T1.413 Issue 2 (full rate ADSL), ITU G.992.1 (G.dmt), ITU G.992.2 (G.lite), and G.994.1 (G.hs)

Transport Protocols: RFC 1483 (IP/ATM) Now known as RFC 2684, RFC 2364 (PPP/ATM), and RFC 2516 (PPP/Ethernet)

ATM Attributes: ATM Transmission Convergence, ATM Framing (with traffic shaping), ATM SAR/AAL5, ATM Forum UNI3.1 signaling, ATM UBR Service Class

ADSL Service
Service Type: Full rate Discrete Multi-Tone ADSL (G.dmt), and Splitterless ADSL (G.lite)

Data Rate: G.dmt: 8Mbps (downstream), 800Kbps (upstream) G.lite: 1.5Mbps (downstream), 512Kbps (upstream)

Media Type: Simultaneous data/voice (can coexist with HPNA)

Service Provider: Digital Subscriber Line Access Multiplexer (DSLAM)
Media Connection: USB cable connection to computer-90-ohm shielded USB cable, max length 5 m (16ft) RJ-11 phone wire connection to ADSL provider

Computer Requirements
Host Interface: USB Specification 1.1 or up

System Requirements:
A computer running Windows 98, Me, 2000 or XP, 32 MB of RAM (64 MB of RAM recommended) and 10 MB of hard disk space (memory extensive applications may require more RAM) and Pentium 200 MHz (minimum)

Physical Characteristics
Port: Upstream: 1 USB Type B, USB spec. 1.1 differential and bi-directional, 12 Mbps
(high-speed device)

Downstream: RJ-11 Phone wire connection to ADSL service provider

LEDs: PWR (Power), USB and ADSL

Dimensions: Width = 7.1 in., Depth = 4.3 in., Height = 1.7 in.

Weight: 7.6 oz

Input: +5VDC, 500mA (maximum) (bus powered from USB host controller or hub)

Consumption: 2.5 watt maximum (bus powered/USB powered)

Operating Temperature: 0 to 50 degrees Celsius
Non-Operating Storage Temperature: -20 to 70 degrees Celsius
Operating Humidity: 0% to 95% non-condensing
Non-Operating Humidity: 0% to 95% non-condensing

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