Contents:
UninstallationUSRobotics SureConnect™ ADSL Ethernet/USB Router User Guide
Windows 95, 98, NT 4.0, Me, 2000, XP or later, Mac and Linux
Troubleshooting
Troubleshooting Checklist
To help diagnose the problem, use the checklist below.
- Confirm that you have secured the power adapter to the router and to an active wall outlet. The "PWR" LED should illuminate.
- Confirm that you have secured the telephone cable to the telephone wall jack and to the router. The "ADSL"LED should illuminate.
- Confirm that you have secured the Ethernet cable to the "ENET1"and/or "ENET2" port on the router and to the computer's network interface card. The "ENET1" or the "ENET2" LED, or both should illuminate.
- If you're using the USB cable: Confirm that you've secured the USB cable to the "USB" port on the router and computer. The "USB" LED should illuminate.
Status LEDs
The front of the USRobotics SureConnect ADSL Ethernet/USB Router has five LEDs. The first from the left is the "PWR" LED. The second and third are the data transfer "ENET1" and "ENET2" LEDs. The fourth is the "USB" LED. The fifth is the "ADSL" LED. LED conditions below indicate the router's operational status.
| PWR |
On Green |
Receiving power from the wall jack power supply. |
| Off |
Detected no power. |
|
| ENET1 or ENET 2 |
On Green/10 Mbps On Orange/100Mbps |
Established and detected a physical connection through the Ethernet cable between router and computer. |
| Flashing Green or Orange |
Flowing data traffic. |
|
| Off |
Did not establish a physical connection between router and computer. |
|
| USB |
On Green |
Established and detected a physical connection through the USB cable between router and computer. |
| Flashing Green |
Flowing data traffic. |
|
| Off |
Did not establish a physical connection between router and computer. |
|
| ADSL |
On Green |
Established a DSL link. |
| Flashing Green |
Negotiating a DSL link. |
|
| Off |
The DSL link failed. |
Troubleshooting Tips
None of the LEDs illuminates when I turn on the router.
- Check the connection between the power adapter, router, and wall outlet.
- Confirm that you're using the power adapter that came with your USRobotics SureConnect ADSL Ethernet/USB Router package.
The ADSL light is flashing or is not illuminated.
- Make sure that the telephone cable connects properly at the "ADSL" port on the rear of the router and at the phone wall jack.
I can't connect to the router's configuration utility.
Possible Solution 1:
- Make sure that your Ethernet or USB cables connect properly and securely.
- Make sure that you've plugged in the power cord.
Possible Solution 2:
- Make sure that your PC is using an IP address within the range of 192.168.1.2 to 192.168.1.254.
- Make sure that the address of the subnet mask is 255.255.255.0.
- If necessary, the Default Gateway data should be at 192.168.1.1.
- To verify these settings, perform the following steps:
Windows 95, 98, or Me Users:
1. Click Windows Start.
2. Click Run.
3. Type winipcfg.
4. Click OK.
5. Check the IP Address, Subnet Mask, Default Gateway data. Is this data correct?
6. If the data isn't correct, click Release All. Then click Renew All.
Windows NT, 2000, or XP Users:
1. Click Windows Start.
2. Click Run.
3. Type cmd.
4. Click OK.
5. At the DOS prompt, type ipconfig/all.
6. Check the IP Address, Subnet Mask, Default Gateway data. Is this data correct?
7. If the data isn't correct...
Possible Solution 3:
- Verify that the HTTP Proxy feature of your Web browser is disabled. Make these verifications so that your Web browser can read configuration pages inside your router.
- Launch your Web browser.
Internet Explorer Users:
1. Click Tools, Internet Options, and then click the Connections tab.
2. Select Never dial a connection, click Apply, and then click OK.
3. Click Tools and then click Internet Options.
4. Click Connections and then click LAN Settings.
5. Make sure none of the check boxes are selected and click OK.
6. Click OK.
Netscape Navigator Users:
1. Click Edit, Preferences, and then double-click Advanced in the Category window.
2. Click Proxies, select Direct connection to the Internet, and then click OK.
3. Click Edit again and then click Preferences.
4. Under Category, double-click Advanced and then click Proxies.
5. Select Direct connection to the Internet and click OK.
6. Click OK.
- If you can't connect to the router, see the Troubleshooting Ping procedure below in these Troubleshooting Tips.
I can't access the Internet.
Possible Solution:
- Make sure that you've connected the power cord.
- Make sure that you've correctly connected Ethernet or USB cables between the router and PCs.
- Make sure that you have a DSL link.
- Make sure that you have an active ISP account.
- See the router's Service Provider Setting Page under WAN Setup. Check your settings for VCI and VPI.
- See the router's Service Provider Setting Page under WAN Setup. Check your settings for username and password.
- If you can't access the Internet, refer to the Troubleshooting Ping Procedure on this Web page.
I don't know if my assigned IP Address is Static or Dynamic.
Possible Solution:
- If you have active DSL service, you probably have a Dynamic IP address.
- Check with your service provider to verify this information. Some providers assign Static IP addresses.
- If your service provider uses dynamic host configuration protocol, verify that you've enabled DHCP.
While trying to check my network configuration settings in Windows Me or XP, I can't find the Network icon.
Possible Solution:
- The default setting in Windows Me and XP is to not show all of the icons within the Control Panel. Windows ME Users: Click Windows Start, Settings, and then Control Panel. Windows XP Users: Click Windows Start, and then Control Panel.
- Within Control Panel, click View all Control Panel options on the left side of the screen. All Control Panel icons should now be visible.
I don't know how to configure the TCP/IP protocol to work with the router.
Possible Solution:
1. The router must access a network interface card inside your PC. Your PC may not recognize this internal network interface card. You may be able to resolve this problem by installing or adding the correct hardware.
- Open the help menu system in your operating system.
- Check the help messages for TCP/IP.
Troubleshooting Ping Procedure
1. Click Windows Start and then click Run. In the Run dialog box, Windows 95, 98, and Me users: Type command and click OK. Windows NT, 2000, and XP users: Type cmd and click OK. The command line screen opens.
2. Type Ping 127.0.0.1. This is your local host address. The address assures that TCP/IP is installed and functions properly. If you can't complete this ping, disconnect the router and then repeat the installation procedure.
3. Type Ping followed by your IP address. This assures that your PC responds to requests. If you can't complete this ping, make sure all the cables connect properly and that all the correct drivers are installed.
4. Type Ping followed by your gateway address to check the communication with your gateway. (The default gateway address is 192.168.1.1.) This assures that you can connect to other machines and the router. If you can establish communication with the router, you can access the Administration page and configure settings. If you can't complete this ping, make sure that the router power cord is plugged in. Also make sure that the router is properly connected to your PC.
5. Type Ping followed by the outside Internet address of your router. This is the address that is provided either by your ISP or by the outside LAN. This procedure will assure that your router functions properly and allows traffic to pass through.
6. Type Ping followed by your known DNS server address. This will allow you to resolve valid Internet host names to IP addresses and to verify that you can access the Internet.
What If I don't receive a return message from a successful ping?
Technical Support
Go to the Support section of the USRobotics Web site:
http://www.usr.com/broadbandsupport
