Contents:EasyConfigurator Advanced Features Uninstallation with EasyConfigurator Troubleshooting |
USRobotics
SureConnect ADSL
|
PWR | On Green | Power is being received from the AC power adapter. |
Off | No power is detected. | |
WAN IP | On Green | The router gets a public IP Address from the Internet Service Provider (ISP), in PPP mode. |
Flashing Green | IP connected and passing data. | |
Red | Failed to get IP Address from ISP. | |
Off | ADSL is not synchronized or in bridge mode. | |
Ethernet 1,2,3,4 | On Green | A physical connection between the router and the computer has been established and detected through the Ethernet cable. |
Flashing Green | Data traffic is flowing. | |
Off | A physical connection between the router and the computer has not been established through the Ethernet cable. | |
ADSL | On Green | A DSL link has been established. |
Flashing Green | A DSL link is being negotiated. | |
Off | The DSL link has failed. |
Item | Description |
ADSL | Digital subscriber line RJ-11 service jack on the back of the router |
1 | Ethernet Port 1 on the back of the router |
2 | Ethernet Port 2 on the back of the router |
3 | Ethernet Port 3 on the back of the router |
4 | Ethernet Port 4 on the back of the router |
Reset | Resets the router |
16VAC | Input jack that accepts cable from AC power adapter |
Power | Push button switch that turns the router on and off |
Note: To reset the router, insert a pin or paperclip to push the reset button. This will restart the router. If you press this button for more than 5 seconds, it will then reset the router’s configuration to the factory defaults.
My ISP is not listed in the EasyConfigurator ISP field.
Possible Solution: If your ISP or country is not listed, select the Not Listed option. You will then have to configure the settings in the “Line configuration” area of the screen. Your ISP will provide you with the correct values and settings. Then click Apply. This process may take a moment.
The LEDs are not illuminated when I turn on the router.
Possible Solution: Review the Troubleshooting Checklist at the beginning of this section.
The ADSL light is flashing or is not illuminated.
Possible Solution: Review the Troubleshooting Checklist at the beginning of this section.
I can't access the Internet.
Possible Solution:
I don’t know if my assigned IP Address is Static or Dynamic.
Possible Solution: If you have active DSL service, you probably have a Dynamic IP address. Check with your ISP to verify this information. Some ISPs assign Static IP addresses.
I am no longer able to access the Internet.
Possible Solution: You need to verify the connection setting of your Web browser and that the HTTP Proxy feature of your Web browser is disabled. You need to do this so that your Web browser can read the configuration pages. Launch your Web browser.
Internet Explorer users: Click Tools, Internet Options, and then the Connections tab. Select Never dial a connection, click Apply, and then click OK. Click Tools again, then click Internet Options. Click the Connections tab, and click LAN Settings. Clear all the check boxes and click OK. Click OK to close Internet Options.
Netscape Navigator users: Click Edit, Preferences, and then double-click Advanced in the Category window. Click Proxies, select Direct connection to the Internet, and then click OK. Click Edit again, then click Preferences. Under Category, double-click Advanced, then click Proxies. Select Direct connection to the Internet and click OK.
While trying to check my network configuration settings in Windows Me or XP, I can’t find the Network icon.
Possible Solution: The default setting in Windows Me and XP is to not show all of the icons within the Control Panel. Click Windows Start, Settings, and then Control Panel. Within Control Panel, click View all Control Panel options on the left side of the screen. All of the Control Panel icons should now be visible.
I don’t know how to configure the TCP/IP protocol to work with the router.
Possible Solution: You may be able to resolve this problem by opening the Help menu in your operating system. Check the help messages for TCP/IP.
While trying to surf the Internet, I received a “Page Not Found” or similar error.
Possible Solution: Check if your computer has acquired an IP Address from the router. If not, try to release/renew the IP Address. Refer to the Web User Interface section of this User Guide for more information.
Possible Solution: Check if your router received an IP Address from your Internet Service Provider (ISP). Refer to the Ping Procedure below.
I can’t connect special applications.
Possible Solution: If you have the USRobotics SureConnect ADSL 4-Port Router properly connected and can access the Internet but are experiencing difficulties connecting with special applications (e.g., ICQ, Battle.net, etc.), you must assign specific ports in order to bypass the firewall function. Refer to the Appendix section of this User Guide for more information.
How do I restore the factory default settings?
If you want to restore the default settings configuration, insert a pin or paperclip to push the reset button. This will restart the router. If you press this button for more than 5 seconds, it will then reset the router’s configuration to the factory defaults.
How do I recover the router from a crash flash image?
When there is a power failure during software upgrade, the flash image may crash. The USRobotics SureConnect ADSL 4-Port Router provides a Flash Crash Recovery mechanism to recover the crashed flash image. You must contact your service provider to obtain the current, necessary flash image file.
Recovery Steps:
What if I don’t receive a successful message from a ping to the router’s gateway?
Possible Solution: No return message indicates that the computer cannot communicate with the router through IP address assignment.
I can't connect to the Web User Interface of the Router.
Windows 95, 98, or Me Users: Click Windows Start and then Run. Type winipcfg and click OK. Check the IP Address, Subnet Mask, Default Gateway, and DNS server data to make sure they are correct. If the information is not correct, click Release All and then click Renew All.
Windows NT, 2000, or XP Users:
Click Windows Start and then Run. Type cmd and click OK. At the DOS prompt, type ipconfig /all. Check the IP Address, Subnet Mask, Default Gateway, and DNS server data to make sure they are correct. If the information is not correct, type ipconfig /release and press ENTER. Then, type ipconfig /renew and press ENTER. If you are still unable to connect to the Broadband Router, refer to the ping procedure listed below.
Possible Solution: You need to verify the connection setting of your Web browser and that the HTTP Proxy feature of your Web browser is disabled. You need to do this so that your Web browser can read the configuration pages inside your Broadband Router. Launch your Web browser. <
Internet Explorer Users: Click Tools, Internet Options, and then the Connections tab. Select Never dial a connection, click Apply, and then click OK. Click Tools again, then click Internet Options. Click the Connections tab, and click the LAN Settings button. Clear all the check boxes and click OK. Click OK.
Netscape Navigator users: Click Edit, Preferences, and then double-click Advanced in the Category window. Click Proxies, select Direct connection to the Internet, and then click OK. Click Edit again, then click Preferences. Under Category, double-click Advanced, then click Proxies. Select Direct connection to the Internet and click OK.
Troubleshooting Ping Procedure
What If I don't receive a return message from a successful ping?
You may want to contact your Internet Service Provider (ISP) for assistance. In many instances, your ISP will provide support for this product.
1. Go to the Support section of the USRobotics Web site at www.usr.com/support.
Many of the most common difficulties users experience have been addressed in the FAQ and Troubleshooting Web pages for your specific product. The product number for the SureConnect ADSL 4-Port Router is USRxx9105. You may need to know this to obtain information on the USRobotics Web site.
2. Contact the USRobotics Technical Support department.
Country | Voice | Online | Support Hours |
United States | (888) 216-2850 | http://www.usr.com/emailsupport | 9:00 A.M. - 5:00 P.M., Monday - Friday CST |
Canada | (888) 216-2850 | http://www.usr.com/emailsupport | 9:00 A.M. - 5:00 P.M., Monday - Friday CST |
Country | Telephone | Online | Hours |
Austria | 07110 900116 |
9:00 - 17:00 |
|
Belgium (Flemish) (French) |
+32 (0) 7 023 3545(Flemish)
+32 (0) 7 023 3546(French) |
http://www.usr.com/emailsupport/ea | 9:00 - 17:00 Monday - Friday |
Denmark | +45 70 10 4030 | http://www.usr.com/emailsupport/uk | 9:00 - 17:00 Monday - Friday |
Finland | +358 981710015 | http://www.usr.com/emailsupport/ea | 10:00 - 18:00 Monday - Friday |
France | +33 082 507 0693 | http://www.usr.com/emailsupport/fr | 9:00 - 17:00 Monday - Friday |
Germany | 0180 567 1548 | http://www.usr.com/emailsupport/de | 9:00 - 17:00 Monday - Friday |
Hungary |
0180 567 1548
|
http://www.usr.com/emailsupport/hu | 9:00 - 17:00 Monday - Friday |
Ireland | +44 870 844 4546 | http://www.usr.com/emailsupport/uk | 9:00 - 18:00 Monday - Friday |
Italy | +848 80 9903 | http://www.usr.com/emailsupport/it | 9:00 - 17:00 Monday - Friday |
Luxembourg | +352 342 080 8318 | http://www.usr.com/emailsupport/bn | 9:00 - 17:00 Monday - Friday |
Middle East/Africa | +44 870 844 4546 | http://www.usr.com/emailsupport/me | 9:00 - 17:00 Monday - Friday |
Netherlands | 0900 202 5857 | http://www.usr.com/emailsupport/ea | 9:00 - 17:00 Monday - Friday |
Norway | +47 23 50 0097 | http://www.usr.com/emailsupport/ea | 9:00 - 17:00 Monday - Friday |
Poland |
---
|
http://www.usr.com/emailsupport/pl | 8:00 - 18:00 Monday - Friday |
Portugal | +351 (0) 21 415 4034 | http://www.usr.com/emailsupport/pt | 9:00 - 17:00 Monday - Friday |
Russia | 8-800-200- 200-1 |
http://www.usr.com/emailsupport/ru | 10:00 - 18:00 Monday - Friday |
Spain | 902 11 7964 | http://www.usr.com/emailsupport/es | 9:00 - 17:00 Monday - Friday |
Switzerland | 0848 840 200 | http://www.usr.com/emailsupport/de | 9:00 - 17:00 Monday - Friday |
Sweden | +46 (0) 77 128 1020 | http://www.usr.com/emailsupport/ea | 9:00 - 17:00 Monday - Friday |
United Kingdom | 0870 844 4546 | http://www.usr.com/emailsupport/uk | 9:00 - 17:00 Monday - Friday |
For current support contact information, go to the following Web site:
http://www.usr.com/emailsupport