Possible Solution:

1. Connect your computer to one of the available LAN ports. (DO NOT connect anything to the WAN port yet)
2. a. Create your user account for the administrator if this is the first time accessing the USR8200.
   
   b. Login if you have already created your administrator account.
   
   
3. Click Network Connections on the Left hand menu.
4. Click LAN Ethernet.
5. Click Settings.
6. Change the numeric value for the circled areas in the following image. Make sure the numeric value is between 2 and 254, and they are the same numeric value for all the circled areas.

7. Click OK.
8. Click OK.
9. Release and renew the IP address on the computer that you configured the USR8200 on. In Windows 95, 98, and Me, click Windows Start and then Run. Type command, and click OK. In Windows 2000 and XP, click Windows Start and then Run. Type cmd and click OK. All Windows users should type
   ipconfig /release and then ipconfig /renew. Close the command window.
10. Connect your DSL/Cable modem to the WAN port of the USR8200.
11. Connect the remaining computers to the available LAN ports.

While trying to check my network configuration settings in Windows Me or XP, I can’t find the Network icon.

Possible Solution:
The default setting in Windows Me and XP is to not show all of the icons within the Control Panel. Click Windows Start, Settings, and then Control Panel. Within Control Panel, click View all Control Panel options on the left side of the screen. All the Control Panel icons should now be visible.

I do not know how to configure the TCP/IP protocol to work with the USR8200 Firewall/VPN/NAS.

Possible Solution:
You have the TCP/IP protocol installed, but it is not configured to work with the USR8200 Firewall/VPN/NAS.

1. Click Windows Start, Settings, then click Control Panel.
2. Double-click the Network icon. Click the Configuration tab and select the TCP/IP line that has been assigned to your network card.
3. Click the Properties button to set the TCP/IP protocol for the USR8200 Firewall/VPN/NAS.
4. There are two setting methods to configure the IP:

• To obtain the IP automatically through the DHCP server, perform the following step:
  Click the IP Address tab, and select Obtain an IP address automatically. This is the preferred method for configuring PCs.
  
  
• To configure the IP manually, perform the following steps:

1. Click the IP Address tab. Click Specify an IP address. Enter values in the IP Address field and in the Subnet Mask field. The default IP address of this product is 192.168.1.1 You should use 192.168.1.xxx (xxx is between 100 and 199) for IP Address field and 255.255.255.0 for Subnet Mask field.
2. Click the Gateway tab. Add the IP address of this product (default IP is 192.168.1.1) in the New gateway field and click Add.
   

Contact your ISP to get the necessary DNS values. Click the DNS Configuration tab. Add the DNS values into the DNS Server Search Order field and click Add.

After installing the TCP/IP communication protocol, you can use the ping command to check if your PC has successfully connected to the USR8200 Firewall/VPN/NAS.

Troubleshooting Ping Procedure

If at any time during the ping procedure you do not receive a return message for a successful ping, this means that the address you are pinging has been changed and is causing a conflict. Check the address in the configuration utility and make any necessary corrections using the console mode. After you have made the corrections, continue with the ping procedure.

1. Click Windows Start and then click Run. In the Run dialog box, Windows 95, 98, and Me users should type command and click OK. Windows NT, 2000, and XP users should type cmd and click OK.
2. Type Ping 127.0.0.1. This is your local host address and this will ensure that the TCP/IP protocol is installed and functioning properly. If you cannot complete this ping, disconnect the router and then repeat the installation procedure.
3. Type Ping followed by your IP address. This will ensure that your PC is responding to requests. If you cannot complete this ping, make sure all the cables are properly connected and that all the correct drivers are installed.
4. Type Ping followed by your gateway address to check the communication with your gateway. The default gateway address is 192.168.1.1 This will ensure that you can connect to other machines and can get to the USR8200 Firewall/VPN/NAS. If you can establish communication with the USR8200 Firewall/VPN/NAS, you can access the Administration page and configure the settings. If you cannot complete this ping, make sure the power cord of the USR8200 Firewall/VPN/NAS is plugged in and that it is properly connected to your PC or Macintosh.
5. Type Ping followed by the outside Internet address of your USR8200 Firewall/VPN/NAS. This is the address that is provided either by your ISP or by the outside LAN. This procedure will ensure that your USR8200 Firewall/VPN/NAS is functioning properly and allowing traffic to pass through.
6. Type Ping followed by your known DNS server address. This will allow you to resolve valid Internet host names to IP addresses and to verify that you can access the Internet.

Are You Still Having Problems?

1. Go to the Support section of the U.S Robotics Web site at www.usr.com

Many of the most common difficulties users experience have been addressed in the FAQ and Troubleshooting Web pages for your specific product. Your product number is 8200. You may need to know this to obtain information on the USRobotics Web site.

2. Contact the USRobotics Technical Support Department

 

Country	Voice	Online	Support Hours
United States	(888) 216-2850	http://www.usr.com/emailsupport	9:00 A.M. - 5:00 P.M., Monday - Friday CST
Canada	(888) 216-2850	http://www.usr.com/emailsupport	9:00 A.M. - 5:00 P.M., Monday - Friday CST

To obtain the most current support information, including procedures to obtain Service Repair Orders, visit the USRobotics Web site: http://www.usr.com.