Contents:

USRobotics SureConnect ADSL USB/Ethernet Modem

Installing the Modem

SureConnect Utility
Monitor Tab
Test Tab
Configuration & About
Upgrade Tab

Configure the Static IP Address

Uninstall the Modem

Troubleshooting

ADSL Standards & Protocols

Limited Warranty & Technical Support

Regulatory Information

Glossary

USRobotics SureConnect ADSL USB/Ethernet Modem User Guide

Windows 95, 98, 2000, Me, XP, NT 4.0 or later, Macintosh, and Linux

Limited Warranty & Technical Support

Technical Support

USRobotics Corporation Limited Manufacturer's Warranty
HARDWARE: USRobotics warrants to the end user (“Customer”) that this hardware product will be free from defects in workmanship and materials, under normal use and service, for the following length of time from the date of purchase from USRobotics or its authorized reseller:

Two (2) Years

USRobotics’s sole obligation under this express warranty shall be, at USRobotics's option and expense, to repair the defective product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the two foregoing options is reasonably available, USRobotics may, in its sole discretion, refund to Customer the purchase price paid for the defective product. All products that are replaced will become the property of USRobotics. Replacement products may be new or reconditioned.

USRobotics warrants any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer.

SOFTWARE: USRobotics warrants to Customer that each software program licensed from it will perform in substantial conformance to its program specifications, for a period of ninety (90) days from the date of purchase from USRobotics or its authorized reseller. USRobotics warrants the media containing software against failure during the warranty period. No updates are provided. USRobotics's sole obligation under this express warranty shall be, at USRobotics’s option and expense, to refund the purchase price paid by Customer for any defective software product, or to replace any defective media with software which substantially conforms to applicable USRobotics published specifications. Customer assumes responsibility for the selection of the appropriate applications program and associated reference materials. USRobotics makes no warranty or representation that its software products will meet Customer’s requirements or work in combination with any hardware or applications software products provided by third parties, that the operation of the software products will be uninterrupted or error free, or that all defects in the software products will be corrected. For any third-party products listed in the USRobotics software product documentation or specifications as being compatible, USRobotics will make reasonable efforts to provide compatibility, except where the non compatibility is caused by a “bug” or defect in the third party’s product or from use of the software product not in accordance with USRobotics published specifications or User Guide.

THIS USRobotics PRODUCT MAY INCLUDE OR BE BUNDLED WITH THIRD-PARTY SOFTWARE, THE USE OF WHICH IS GOVERNED BY A SEPARATE END-USER LICENSE AGREEMENT. THIS USRobotics WARRANTY DOES NOT APPLY TO SUCH THIRD-PARTY SOFTWARE. FOR THE APPLICABLE WARRANTY, PLEASE REFER TO THE END-USER LICENSE AGREEMENT GOVERNING THE USE OF SUCH SOFTWARE.
USRobotics shall not be responsible for any software, firmware, information, or memory data of Customer contained in, stored on, or integrated with any products returned to USRobotics for repair, whether under warranty or not.

OBTAINING WARRANTY SERVICE: Customer must contact a USRobotics Corporate Service Center or an Authorized USRobotics Service Center within the applicable warranty period to obtain warranty service authorization. Dated proof of purchase from USRobotics or its authorized reseller may be required. Products returned to USRobotics Corporate Service Center must be pre-authorized by USRobotics with a Service Repair Order (SRO) number marked on the outside of the package, and sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package. The repaired or replaced item will be shipped to Customer, at USRobotics’s expense, not later than thirty (30) days after USRobotics receives the defective product. Return the product to:

In The United States:
USR-Walnut
528 Spanish Lane
Walnut, CA 91789

In Canada:
USRobotics
Unit - 100
13751 Mayfield Place
Richmond, B.C. Canada V6V 2G9

WARRANTIES EXCLUSIVE: IF A USRobotics PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT USRobotics’S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY,
CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. USRobotics NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS. USRobotics SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER’S OR ANY THIRD PERSON’S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO OPEN, REPAIR OR MODIFY THE PRODUCT, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING, OTHER HAZARDS, OR ACTS OF GOD.

LIMITATION OF LIABILITY: TO THE FULL EXTENT ALLOWED BY LAW, USRobotics ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF U.S. ROBOTICS OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT USRobotics’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.

DISCLAIMER: Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal injury, so the above limitations and exclusions may be limited in their application to you. When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights which may vary depending on local law.

GOVERNING LAW: This Limited Warranty shall be governed by the laws of the State of Illinois, U.S.A. excluding its conflicts of laws principles and excluding the United Nations Convention on Contracts for the International Sale of Goods.

Technical Support
Go to the Support section of the USRobotics Web site at www.usr.com/broadbandsupport. Many of the most common difficulties users experience have been addressed in the FAQ and Troubleshooting Web pages for your specific product.

If you can’t connect to the Internet, contact your ISP for assistance.

For current support contact information, go to the following Web site:

http://www.usr.com/support